FAQ
The manufacturing lead time is typically 3 weeks. We kindly ask you to check our website again.
Today, we can deliver to Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, Ireland, Italy, Luxembourg, the Netherlands, Portugal, and Sweden. Also in Switzerland and the United Kingdom, but the delivery is DDU (Delivered Duty Unpaid; taxes and customs duties are the responsibility of the recipient). For any other inquiries, please send a message to contact.client@larochere.net, and we will do our best to direct you to a partner distributor.
Please follow this link 'Our points of sale.'
Link to the 'Returns & Refunds' on the website.
This is possible for certain products such as lamps, vases, jewelry... otherwise, the quantity is indicated (often by 6) and cannot be modified.
All the information in this document: 'Appearance of pressed glass.'
On the two opposite sides of the glass, you can distinguish 2 vertical lines on the outside of the glass, which are typical of pressed glass production. These are mold marks. They are reheated after being taken out of the mold but are inherent to the manufacturing process.
The shipping cost appears when the order is validated. It is necessary to proceed to this step to know it. In Switzerland and the United Kingdom, delivery is DDU (Delivered Duty Unpaid - taxes and customs duties are the responsibility of the recipient).
Yes, when they are still in the catalog.
We kindly ask you to leave your contact details at contact.client@larochere.net, a La Rochère sales representative will contact you.
